Coastal Fertility Specialists | Fertility Clinic & Doctors in S.C.
Fertility Clinic • Charleston, SC
Ratings by platform
- FertilityIQ, Birdeye, Google, Glowing: Generally ranges between 4.4 and 4.5 out of 5 stars across multiple platforms (Varies by platform (e.g., 113 reviews on FertilityIQ, 56 reviews on Birdeye, 54 reviews on Birdeye/Google))
What patients say
Patients praise
- Many patients report high satisfaction with the medical providers and nursing staff, citing compassion, knowledge, and personalized care
- Frequent praise for individual staff members for being supportive, attentive, and helpful throughout the fertility journey
- Positive feedback regarding the office environment and cleanliness
- Success stories leading to pregnancy and childbirth
Common complaints
- Reports of administrative, billing, and accounting issues, including non-responsiveness and refund delays
- Instances of perceived impersonal or robotic care at certain locations
- Reports of occasional staff communication issues or lack of bedside manner
- A publicized lawsuit involving a serious embryo transfer mix-up incident reported in 2025
In patients' words
"From my very first appointment to my graduation appointment, the experience was incredible...What stood out most was how personal everything felt. I've been pregnant before and have experienced offices where you're in and out and feel like a number. Coastal Fertility was completely different."
— Patient review on Birdeye"However, I've been working on getting a refund for an overbill now for six months. It is only $25, but they have become non-responsive. I would say if you are a client do not pay up front if at all possible because any refund you are owed will not come back."
— Patient review on Birdeye"Miserable experience. Had to request my own hormones be drawn, they told us the morning of our IUI that 'it wouldn't work, you need to consider other options' while my wife was waiting on the insemination. She left crying."
— Patient review on Glowing"Coastal Fertility Specialists deeply regrets the distress caused by an unprecedented error that resulted in an embryo transfer mix-up...This incident, while isolated in our 15-year history, does not reflect the level of excellence and trust we strive to uphold."
— Coastal Fertility Specialists statement in WCBD News 2 report (February 2025)More clinics in Charleston
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