Behavioral Health Services | UNC Hospitals | Chapel Hill, NC
Behavioral Health Therapy • Chapel Hill, NC
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 4 out of 5 stars (overall hospital rating) (2,321 patient surveys)
- Birdeye (Youth Behavioral Health): 4.6 out of 5 stars (15 reviews)
- Rehab.com: 3.33 out of 5 stars (6 reviews)
What patients say
Patients praise
- many patients report compassionate and caring staff, particularly in specialized youth behavioral units
- effective nurse and doctor communication compared to national averages across the broader hospital system
- therapeutic environments perceived as safe and helpful for recovery by some individuals
Common complaints
- reports of poor staff responsiveness and perceived lack of empathy
- concerns regarding inpatient logistics, including intrusive maintenance visits and lack of agency
- billing and administrative complaints
- negative experiences with hospital navigation and communication during stressful procedures
In patients' words
"While the overall experience was 'literal hell,' I felt that the UNC facility ultimately was the safest environment of my three hospitalizations."
— BabyBoomer.org blog post"I was treated like a human i’ve never felt so at home and so comfortable in space where i didint know anyone... i really appreciate ybh"
— Birdeye review of Youth Behavioral Health"Horrible place of torture for people who need real help"
— LocalityBiz user reviewMore clinics in Chapel Hill
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