Southwest Kidney Institute | Expert Kidney Care In Arizona
Nephrology • Chandler, AZ
Ratings by platform
- Yelp (Brand Page): 2.2/5 (73 reviews)
- Trustpilot: 2.6/5 (6 reviews)
- Birdeye (Aggregate): 4.7/5 (434 reviews)
What patients say
Patients praise
- Access to board-certified and fellowship-trained nephrologists
- Recognized quality performance metrics (CMS/MIPS)
- Some patients report positive, long-term relationships with specific doctors
Common complaints
- Difficulty reaching office staff via telephone
- Concerns regarding administrative and billing errors
- Complaints about long wait times for appointments
- Reports of perceived incompetence or poor communication from staff
- Issues with provider continuity and unauthorized changes of doctors
In patients' words
"The STAFF... is absolutely incompetent! Trying to get a human on the phone is next to impossible..."
— Yelp review"My husband has been a patient of Dr Paul Lui's for over 2 decades. He is a most knowledgable nephrologist."
— Trustpilot reviewMore clinics in Chandler
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