Primary Care: A Patient-Centered, Team Approach
Primary Care • Champaign, IL
Ratings by platform
- Vitals: 4.5 out of 5 stars (4 reviews)
- RateMDs: 5.0 out of 5 stars (14 reviews)
- BestProsInTown: Not explicitly provided as an average, but noted high praise for individual providers (78 reviews)
- HeyHealthClinics: 3.9 out of 5 stars (20 reviews)
What patients say
Patients praise
- appreciation for doctors who are attentive, patient, and good listeners
- value in team-based, patient-centered care models
- high satisfaction with specific, highly-rated primary care physicians
- thorough explanation of treatment plans and conditions
- supportive nursing and clinical staff interaction
Common complaints
- occasional rudeness from front-desk or reception staff
- long wait times in some departments
- complex or frustrating billing practices
- perceived lack of thoroughness in specific clinical encounters
In patients' words
"Dr. Pence is very knowledgeable and pleasant. She actually takes the time to answer questions. She explains her recommendations and works with you to make sure you understand and agree with her treatment plans."
— DocSpot review of Dr. Ari Pence"After choosing Christie as my Primary Health Care Center in 2014 I finally filed a written complaint concerning several poor experiences. The result,..."
— HeyHealthClinics user review"While some patients have experienced rudeness from a receptionist, the overall experience at Christie Clinic is marked by professionalism, care, and a willingness to listen."
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