Neurology - Carle Health
Neurology • Champaign, IL
Ratings by platform
- US News & World Report (Carle Foundation Hospital Neurology): 3/5 (based on 46 reviews) (46 reviews)
- ComplaintsBoard (Carle Foundation Hospital overall): 1/5 (based on 5 reviews and 14 complaints) (5 reviews, 14 complaints)
- WebMD (Dr. Rong Chen): 4/5 (based on 3 ratings) (3 ratings, 2 reviews)
- Vitals (Dr. Robert Cranston): 4.9/5 (based on 8 ratings) (8 ratings, 1 review)
- WebMD (Dr. Clarissa Liew): 5/5 (based on 7 ratings) (7 ratings, 3 reviews)
What patients say
Patients praise
- Knowledgeable and caring individual physicians
- Strong patient-physician rapport and thorough explanations by some specialists
- Helpful and courteous staff reported by some patients
Common complaints
- Poor bedside manner and perceived rudeness
- Short appointment times with limited physical examination
- Lack of clear explanations or follow-up communication
- Dissatisfaction with administrative, billing, and complaint resolution processes at Carle Foundation Hospital
In patients' words
"The worst experience I’ve ever experienced with a doctor... didn't seem to even care to go further into detail about my situation."
— Healthgrades (Dr. Rong Chen)"Dr. Cranston has been seeing my son for over 10 years now. He is an outstanding doctor with impeccable bedside manner and honest discussions."
— Vitals (Dr. Robert Cranston)"Dr. Liew , Took all the time I needed to fully understand my problem and the course of action needed. Myself and my wife talked about how she really took the time to care."
— WebMD (Dr. Clarissa Liew)More clinics in Champaign
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