Banner Health Clinic: Primary Care in Casper
Primary Care • Casper, WY
Ratings by platform
- Banner Health Official Site (Provider: Mary Burke, MD): 4.8/5.0
- Banner Health Official Site (Provider: Gary Ottersbach, PA-C): 4.9/5.0
- Banner Health Official Site (Provider: Tatiana Rupp, NP): 4.8/5.0
- Banner Health Official Site (Provider: Monica Janssen, FNP): 4.9/5.0 (421 ratings)
- Birdeye: 2.4/5.0 (11 reviews)
What patients say
Patients praise
- High levels of patient satisfaction with specific providers, particularly regarding their attentiveness, kindness, and professionalism
- Recognition of staff (nurses, physicians, receptionists) for being friendly and compassionate
- Clean and efficient facilities, despite high patient volume
- Effective and prompt communication regarding test results from certain practitioners
Common complaints
- Difficulty reaching the clinic via phone, reliance on a call center
- Issues with medication management, including misprescribing or delays in sending prescriptions
- Communication barriers with administrative or reception staff
- Reports of feeling rushed or experiencing impersonal care in some instances
In patients' words
"Doctors are great, but Banner is the absolute worst. You can’t even call the front desk to get anything done just a call center, they constantly misprescribe my medication or don’t send it at all."
— Birdeye User Review"I was extremely pleased with the care I received at Mesa. Their nurse practitioner Angela Booth is very proficient, courteous and prompt. She updated me with the results of two procedures as soon as they became available."
— Loc8NearMe User Review"Monica Janssen is the absolute best physician Banner Health has! Monica Janssen is very professional, kind and takes the time to listen to my worries, concerns, questions, understanding and overall care for my health."
— Banner Health Official Site ReviewMore clinics in Casper
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