Banner Health Clinic: Specialty Care in Casper
Arthritis/Rheumatology • Casper, WY
Ratings by platform
- Banner Health Provider Profile (Annette Russell, PA-C): 4.8/5.0 (average across 136 ratings) (136 ratings)
- Banner Health Provider Profile (Dr. Maxim Salva, Jr., MD): 4.7/5.0 (average across 284 ratings) (284 ratings)
- Birdeye: 2.4/5.0 (11 reviews)
- CMS/Medicare Overall Rating: 3/5 stars (N/A)
What patients say
Patients praise
- Individual providers frequently receive high ratings for being knowledgeable, thorough, and attentive
- Patients appreciate doctors who take time to explain medical history and listen to concerns
- Some staff members are described as professional, kind, and compassionate during visits
Common complaints
- Administrative frustrations such as difficulty reaching front desk staff and reliance on call centers
- Challenges with prescription management and medication refills
- Concerns regarding continuity of care and provider turnover
- Reports of restricted parental access to online medical records for children aged 12-17
In patients' words
"Doctors are great, but Banner is the absolute worst. You can’t even call the front desk to get anything done just a call center, they constantly misprescribe my medication or don’t send it at all."
— Birdeye Review"She was very thorough and made sure I understood every aspect of my condition. Went through every step with me. Very kind."
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