Behavioral Health Outpatient Office - Wake County (Cary) - Monarch
Mental Health • Cary, NC
Ratings by platform
- Google Business Profile (cited via Treatment Seekers): 4.1 out of 5 stars (Approximately 75 reviews)
What patients say
Patients praise
- Professional and compassionate clinical staff
- Efficient same-day assessment process reported by some users
- Trauma-informed, respectful, and patient-centered approach to care
- Effective medication management and therapy outcomes for some patients
Common complaints
- Difficulty with scheduling and long wait times for appointments
- Challenges in reaching staff by phone and lack of follow-up communication
- Frustration with insurance or residency requirements causing last-minute appointment cancellations
- Reports of feeling dismissed or "waitlisted" without further contact
In patients' words
"I have been to several facilities in the past, but this is the first place where I feel seen, heard and cared for as a person, not just treated as a patient."
— Monarch official website testimonial"After doing the first assessment, they told us she would be waitlisted for a therapist and we never heard back. 6 weeks and 3 phone calls later, still no change..."
— BirdEye patient reviewMore clinics in Cary
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