Find a Provider – Cary Medical Center: Caribou, ME
Primary Care • Caribou, ME
Ratings by platform
- CMS HCAHPS (Patient Experience Survey): 4 out of 5 stars (based on HCAHPS patient surveys) (220 completed surveys)
- MedicalRecords.com: 4.3 out of 5 stars (22 reviews)
- Healthgrades: 76% Patient Experience Rating
What patients say
Patients praise
- High percentage (76%-87%) of patients willing to recommend the hospital to others
- Strong communication ratings for nurses and doctors in various surveys
- Positive anecdotal reports regarding staff friendliness, professional care, and responsiveness in the ICU and lab departments
Common complaints
- Medical negligence and legal claims, including a 2019 $1.2 million award for negligent care in the emergency department
- Low patient safety grade (D) awarded by the Leapfrog Group in fall 2024, citing issues with patient safety events (falls, injuries, bed sores), handwashing, and ICU staffing
- Lower performance in areas like hospital cleanliness and quietness of the environment in some patient satisfaction surveys
In patients' words
"ICU nurses were amazing. Dr. Boma is a miracle worker. Saved my mother's life. I am forever grateful."
— MedicalRecords.com User Review"I had to use the ER. They got me right in and preformed numerous test to rule out anything serious. Very friendly staff, yet professional."
— Yelp User ReviewMore clinics in Caribou
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