Mercy Clinic Orthopedics and Sports Medicine - 650 S Mount Auburn
Orthopedics • Cape Girardeau, MO
Ratings by platform
- WebMD Care: 3.0 out of 5 (based on 2 ratings) (2 reviews)
- DocSpot (regarding Dr. Charity Jacobs): 4.97 out of 5 stars (38 ratings)
- Vitals (regarding Dr. Charles Roberson): 2.4 out of 5 (Not explicitly stated (multiple reviews listed))
What patients say
Patients praise
- High satisfaction with orthopedic surgical outcomes and successful joint replacements
- Appreciation for doctors who take time to answer questions and explain procedures thoroughly
- Friendly and professional staff interactions noted by some patients
- Positive personal rapport and feeling secure with care providers
Common complaints
- Complaints regarding staff accountability and perceived poor bedside manner for some providers
- Reports of long wait times
- Concerns about communication and patient care during procedures performed by assistants rather than the doctor
- Specific negative experiences regarding surgical outcomes and patient interaction for certain former providers
In patients' words
"Dr. Jacobs went above and beyond for my hip replacement! She answered all my questions and made me feel at ease. She is awesome and I highly recommend!!"
— WebMD Care"He was the rudest doctor I have ever been to. He could care less about your symptoms, he is too busy talking down to his patients. He caused as much pain as he possibly could during my visit."
— Vitals"I could not be happier with the results and have no problem recommending Dr. Schafer."
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