Diabetes Care - Baltimore - LifeBridge Health
Diabetes Care • Cambridge, MD
Ratings by platform
- LifeBridge Health internal provider directory (ProviderMatch): Provider ratings are generally high; for example, specific diabetes specialists have ratings such as 4.8/5.0 stars based on dozens of reviews. (Individual provider pages show varying numbers of reviews, with some providers having dozens (e.g., 10-100+ reviews).)
- Comparably (general brand assessment): Customer service overall rated 2.6/5 stars. (Not specified.)
What patients say
Patients praise
- Specialized care from individual providers (e.g., endocrinologists) frequently receives high ratings from patients
- Comprehensive diabetes management services including virtual care, support groups, and nutritional counseling
- Diabetes education programs recognized by the American Diabetes Association
Common complaints
- Complaints regarding facility fees and billing transparency, leading to a legal settlement in 2026
- Negative Net Promoter Score (NPS) of -23, suggesting low customer loyalty and satisfaction generally
- Low customer service ratings in general external benchmarking (e.g., 2.6/5 stars)
In patients' words
"Dr. Narasimhan is one of the best providers that have helped me to manage my diabetes. She's very responsive to my questions and my concerns about, you know, when my blood sugars may spike."
— Patient review on LifeBridge Health doctor profile"Erica Hall was very thorough and explained everything to me very well."
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