UChicago Medicine at Ingalls - Calumet City
Urgent Care • Calumet City, IL
Ratings by platform
- Birdeye: 2.3 out of 5 stars (240 reviews)
- Illinois Hospital Report Card: 26% lower than state average for patient recommendation rate
What patients say
Patients praise
- Some patients found staff friendly in certain instances
- Some patients reported effective treatment or care in isolated cases
- Convenient location
Common complaints
- Long wait times
- Unprofessional, rude, or dismissive staff/nursing behavior
- Concerns regarding quality and adequacy of patient care and assessments
- Communication issues, including difficulty making appointments and being transferred repeatedly
- Allegations of administrative negligence, such as falsified medical records or failure to document vitals
- Specific complaints regarding behavioral health services, including reports of abusive behavior and restrictive practices
In patients' words
"There is nothing urgent about this place. They arrive you on the board to have you waiting hours in the waiting area. Been here four hours just for someone to talk to me for 2 mins. Where is the quality in patient care. Zero Stars!"
— A-Better-Place.com"Avoid this urgent care and go to the ER, I waited 4 hours to see the one doctor working on a Saturday night... The nurses and technicians at the nursing station could be heard loudly debating whether they had to physically go outside to get that patient out of the car."
— BirdeyeMore clinics in Calumet City
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