Women's Health Services - Caldwell - West Valley Medical Center
Women's Health • Caldwell, ID
Ratings by platform
- CMS HCAHPS (Patient Experience): 4 out of 5 stars (based on 333 CMS HCAHPS surveys) (333 survey responses)
- Vitals.com (West Valley Ob/Gyn): Individual doctor ratings range from 3.8 to 4.2 out of 5 (Varies by provider)
What patients say
Patients praise
- Supportive, professional, and attentive medical and nursing staff
- High patient recommendation rate for the overall hospital facility
- Appreciation for specific doctors and nurses for their care and dedication
- Effective communication of discharge information
- Positive feedback on surgical and imaging department experiences
Common complaints
- Concerns regarding billing practices and potential overcharging
- Reports of poor communication and inadequate responsiveness to patient needs in some cases
- Specific negative experiences in the Emergency Room, including perceived lack of thoroughness in assessment
- Frustration with administrative processes or follow-through on patient requests
In patients' words
"My experience was wonderful. Gratefully I was only admitted for two and 1/2 days. Staff was obviously extremely capable and professional. I had Amanda as my night nurse two nights and Emily the third. they were kind and helpful. My surgeon Dr. Stritke did an amazing job. I am grateful to West Valley medical Center. I think you saved my life. That is pretty important."
— MedicalRecords.com Review"I would never recommend this place for medical care... Upon arrival at West Valley, we informed the staff that I have breast cancer and had been having pain for several days in my back... they were fine and “there was no reason I couldn’t go home.” ... The next day... we went to St. Luke’s. They actually did their job and took an X-ray of my back revealing my spine was broken in 3 places because my cancer had spread."
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