Heart Institute - Caldwell, ID - Saint Alphonsus Health System
Cardiology • Caldwell, ID
Ratings by platform
- Birdeye (Saint Alphonsus Family Medicine Caldwell Health Plaza): 4.7/5 (86 reviews)
- Birdeye (Saint Alphonsus Family Medicine Caldwell): 2.7/5 (18 reviews)
What patients say
Patients praise
- praise for thorough and clear communication from some individual doctors
- satisfaction with the convenience and accessibility of new facilities in Caldwell
- reports of kind, helpful, and efficient staff in certain departments
- some patients report feeling well-cared for during surgeries and procedures
Common complaints
- reports of poor bedside manner and dismissive interactions with providers
- concerns regarding billing practices and insurance issues
- complaints about long wait times and being overbooked
- negative experiences with communication regarding test results and follow-up care
- allegations of staff being understaffed and facility cleanliness issues in regional centers
In patients' words
"The both times I've visited, my experience has been fantastic. Everyone is extremely kind and willing to help and they give great and efficient service."
— Birdeye review (Caldwell Health Plaza)"I have been juggled around to three different providers over the last eight months and have never received quality care... providers at St Alphonsus Elm Family Medical treat me as a drug seeker instead of partnering with me."
— Birdeye review (Saint Alphonsus Family Medicine - Caldwell)"I came in last Saturday. My throat was extremely sore... they would call in one to two days to let me know, never heard from them."
— A Better Place review (Saint Alphonsus - Caldwell)More clinics in Caldwell
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