Surgery - Calais Community Hospital
General Surgery • Calais, ME
Ratings by platform
- Vivian Health: 2.6 out of 5 stars (7 reviews on Vivian Health)
- Birdeye: 3 out of 5 stars (2 reviews on Birdeye)
- Healthgrades: 68% recommendation rate
What patients say
Patients praise
- Some patients report kind, professional, and thorough care for specific conditions
- Cleanliness of facilities mentioned in some positive reviews
- Historical patient satisfaction ratings around 81% for recommendation rates
Common complaints
- High staff turnover and exodus of medical providers
- Concerns over management interference in clinical decisions
- Reports of long wait times in the Emergency Room
- Negative experiences regarding staff behavior and professionalism
- Reports of inconsistent care for patients with complex needs
In patients' words
"I just moved to the area and was nervous to have to go here because of the low stars but it was honestly as great of an experience that an ER trip could be. It was clean, everyone was kind, professional, and thorough..."
— Birdeye review"Difficulty getting appropriate orders for patient being held for transfer or admission. The hospital is two hours from a higher level of care, so very sick patients may stay much longer than your comfort level."
— Vivian Health review"But right now, with the vast amount of turnover that has happened, the community is losing confidence in the quality of care. That’s a hard, hard thing to turn around. It can take years."
— Bangor Daily News
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