Calais Community Hospital – Our Health, Our Hospital
Family Medicine • Calais, ME
Ratings by platform
- Vivian Health: 2.6 out of 5 stars (7 reviews)
- Healthgrades: 70% (Patient Experience Rating)
- Birdeye (Emergency Room): 3 stars (2 reviews)
What patients say
Patients praise
- Some patients reported professional, kind, and clean experiences in the emergency room
- Quick and thorough care reported by some individuals
Common complaints
- High staff turnover and exodus of medical providers
- Concerns regarding administrative micromanagement and interference with clinical decisions
- Patient perception of deteriorating quality of care and loss of confidence in the hospital
- Inconsistent care, understaffing, and reliance on revolving medical staff
- Difficulty for patients receiving care, sometimes requiring travel to Bangor
In patients' words
"A lot of people don’t want to go to the Calais hospital. They’ve done so many physicians over years. They’ve pushed out a lot of good physicians."
— Local resident/report quoted in Bangor Daily News and The Quoddy Tides"This community has a false sense of security with this hospital and ER. Calais should have a walk in clinic not a hospital where the care is very substandard."
— Birdeye review"With the vast amount of turnover that has happened, the community is losing confidence in the quality of care. That’s a hard, hard thing to turn around."
— Report in The Quoddy Tides/Bangor Daily News
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