Calais Community Hospital – Our Health, Our Hospital
Acupuncture • Calais, ME
Ratings by platform
- Healthgrades: 70% Patient Experience Rating (reported as 5% lower than national average) (N/A)
- Vivian Health: 2.6/5 stars (7 reviews)
- Birdeye (Google reviews): 3/5 stars (2 reviews)
What patients say
Patients praise
- Commitment to high-quality, stable, and accessible care according to hospital administration
- Ongoing investments in new technology and facilities (e.g., Baileyville Medical Center)
- Some patients report positive, professional, and thorough experiences in the emergency department
Common complaints
- Concerns regarding staff exodus and loss of medical providers
- Allegations of administrative micromanagement of clinical decisions
- Reports of inconsistent care and long wait times in the emergency department
- Staffing shortages impacting patient access and care quality
In patients' words
"I just moved to the area and was nervous to have to go here because of the low stars but it was honestly as great of an experience that an ER trip could be. It was clean, everyone was kind, professional, and thorough..."
— Birdeye (Google Review)"Difficulty getting appropriate orders for patient being held for transfer or admission... very sick patients may stay much longer than your comfort level."
— Vivian Health Review"Area residents and healthcare providers are raising concerns about the future of Calais Community Hospital, with nearly a dozen staff... leaving in about seven months. Providers... say they were being micromanaged by administrators..."
— Bangor Daily News / The Quoddy Tides
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