Pediatric Care Services - Great River Health
Pediatrics • Burlington, IA
Ratings by platform
- HCAHPS (Centers for Medicare & Medicaid Services): 3 out of 5 stars (661 (HCAHPS survey))
What patients say
Patients praise
- High patient willingness to recommend (approx. 59%)
- Good overall hospital rating (86/100)
- Specific praise for individual doctors and medical staff
- Better performance in certain clinical measures such as blood clot prevention and emergency department metrics
Common complaints
- Reports of unprofessional staff behavior and lack of empathy
- Concerns regarding responsiveness to patient requests and communication
- Average patient survey ratings in areas like quietness, pain management, and discharge information
In patients' words
"Doctors and nurses were very unprofessional and lacked empathy. Issues were left unresolved and patient request for referral ignored."
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