Mental Health—Southeast Iowa Regional Medical Center, West ...
Behavioral Health • Burlington, IA
Ratings by platform
- Rehab.com/Google Reviews: 3.3/5 (16 reviews)
What patients say
Patients praise
- Specific doctors noted for being attentive and caring, particularly Dr. Sanchez
- Some patients report positive experiences with nursing staff and therapists
- Supportive care for long-term health journeys
Common complaints
- Unprofessional and rude front desk/office staff
- Difficulty with appointment scheduling and cancellations
- Perceived lack of compassion or empathy from providers and nurses
- Inadequate communication regarding treatment plans and patient needs
- Concerns over discharge policies for missing appointments
In patients' words
"These people should not be allowed to call themselves 'mental health professionals'... Customer service is horrible, doctors have no idea what's going on, nobody actually cares about your mental health."
— Online patient reviews"Dr. Sanchez is the absolute best there is! I can't thank him enough for all he has done... He takes his time, really listens, and cares deeply about my patients."
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