Burien, WA 98166 - Seattle, WA 98126
Optometry • Burien, WA
Ratings by platform
- Yelp (Kaiser Permanente Burien): 2.9/5 stars (32 reviews)
- Birdeye (Franciscan Medical Pavilion Burien): 2.4/5 stars (108 reviews)
- PatientConnect365 (Town Square Dentistry): N/A (313 reviews)
What patients say
Patients praise
- Clean, modern, and well-maintained facilities
- Some reports of professional, friendly, and efficient clinical and front-desk staff
- Positive experiences with specific providers who were described as attentive and thorough
- Convenience of same-day or timely appointments at certain locations
Common complaints
- Reports of long wait times for appointments and while at the facility
- Complaints about unprofessional or dismissive staff and physician bedside manner
- Frustration with phone systems, difficulty reaching staff, and lack of return calls
- Issues with medical billing, insurance handling, and unexpected charges
- Concerns regarding misdiagnosis, inadequate examinations, or insufficient treatment plans
In patients' words
"Worst experience ever!!! Nobody picking up the phone!! Nobody returning calls!! Nobody is caring for you and your needs!!!"
— Birdeye review of Franciscan Medical Pavilion Burien"Everyone that was part of my visit... was very professional and polite. Everyone and the process from start to finish felt very efficient. Excellent customer service skills..."
— LocalityBiz review of Kaiser Permanente Burien Medical Center"Awful phone system, insufficient and unknowledgeable staff and they seem far more concerned with copays and making you pay than actual patient care."
— LocalityBiz review of The Polyclinic Downtown (Seattle)More clinics in Burien
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