Franciscan Medical Clinic - Burien in Burien , WA | VMFH
Geriatric Medicine • Burien, WA
Ratings by platform
- Birdeye: 2.6 out of 5 stars (37 reviews)
- Apple Maps/Yelp: 1.7 out of 5 stars (76 reviews)
- Birdeye (Franciscan Medical Pavilion Burien): 2.4 out of 5 stars (108 reviews)
What patients say
Patients praise
- Friendly and kind individual staff members (specifically in specialized areas like mammography)
- Facility is described as modern and clean
- Some patients report good overall care experiences
Common complaints
- Difficulty reaching the clinic via phone
- Long hold times and inability to schedule appointments
- Unprofessional or rude customer service/front desk staff
- Issues with billing and insurance communication
- Last-minute appointment cancellations
- Some providers perceived as uncaring or rushed during visits
In patients' words
"Don’t waste your time. My primary care DR was booked for weeks, Front desk told me to book with the other one. I did. I waited two weeks and was on my way to the appointment when THEY CALLED ME 15mins BEFORE my appointment to CANCEL."
— LocalityBiz (Review)"I have been very pleased with the care provided by the doctors and nurses at CHI Franciscan/Virginia Mason. The utter lack of concern and professionalism by their billing/insurance department is another."
— Apple Maps/Yelp (Review)"When someone I know needs a mammogram, I’ll tell them ‘Highline is right here and they have everything you need.’ They have great care, great people, and great follow-up. They just do an excellent job."
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