Heart & Vascular - Brownsville - Valley Regional Medical Center
Heart and Vascular Services • Brownsville, TX
Ratings by platform
- MedicalRecords.com: 3.2/5 (144 reviews)
- Medical News Today (CMS data): 59% patient experience rating (Based on HCAHPS survey data)
What patients say
Patients praise
- High performing in cardiology and heart/vascular surgery procedures
- Reported good care from nursing staff
- Electronic medication safety protocols are well-implemented
- Hospital is proactive in billing transparency and does not sue patients for unpaid bills
Common complaints
- Long wait times in emergency and reception areas
- Perceived lack of empathy from medical staff during sensitive situations
- Difficulty in administrative tasks such as obtaining or processing referral paperwork
- Staff reported forgetting patients in waiting areas
In patients' words
"We went to the hospital and they took good care of my family. The nurses are kind. Good food service. Considering that we were going to a hospital (we were there because we were sick) I would recommend this place."
— MedicalRecords.com"I had a very bad experience... the man who was in the receptionist desk did not take my name he just asked me to wait and he forgot that I was there. ... The doctor was very inconsiderate and showed no empathy when discharging me."
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