Brookings Health's Wound Center Team Achieves ...
Wound Care • Brookings, SD
Ratings by platform
- Momentary Labs (CMS HCAHPS-based): 5-star overall patient satisfaction; 83% would definitely recommend; 83% rate experience as 9 or 10 (263 completed patient surveys (30% response rate))
- U.S. News (patient experience): 92% willing to recommend; Patient Experience Score 4 out of 5 (Not stated in source snippet)
- Homefacts: Overall Hospital Rating: 76; 76% would definitely/most likely recommend (per distribution shown) (379 surveys (response rate shown as 38 in snippet; unclear unit))
What patients say
Patients praise
- Wound center team credentialing and specialized training (wound care specialization certification; nursing credentials)
- Recognition/awards for the wound center (RestorixHealth Clinical Distinction and Patient Satisfaction; plus other mentions of recognition)
- Strong patient experience indicators for Brookings Hospital overall (recommendation rates and high communication/experience measures)
- Outpatient wound care program described as comprehensive and using advanced, evidence-based modalities with individualized care plans
Common complaints
- No specific wound-center patient complaints or negative wound-center review themes were found in the provided sources.
- Some hospital-level HCAHPS-style measures are not uniformly 100% (e.g., portions of responses indicate less-than-“always” for some domains), but the sources don’t present wound-center complaints specifically.
In patients' words
"“Brookings Health’s Wound Center care professionals have all earned their wound care specialization certification.”"
— Brookings Health System news release on wound center certification"“The Wound Center team at Brookings Health System… has received two (2) awards from RestorixHealth: Clinical Distinction Award and Patient Satisfaction…”"
— Brookings Health System Board of Trustees minutes (04/25/2022)"“Brookings Health System… has a 5-star overall patient satisfaction rating… 83% of patients would definitely recommend the facility.”"
— Momentary Labs hospital rating page (CMS HCAHPS-based)"“92% of patients… are willing to recommend this hospital… Patient Experience Score 4 out of 5.”"
— U.S. News hospital rankings and ratings pageMore clinics in Brookings
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