Access Health & Avera Medical Group — Brookings, SD

Patients praise

• Many patients praise individual physicians, nurses, and staff members for being caring, compassionate, and attentive listeners.
• Professionalism and expertise of specific medical providers are frequently highlighted.
• Positive experiences with behavioral health and therapy services in terms of professionalism and support.

Common complaints

• Issues with billing, including difficulty setting up affordable payment plans and perceived excessive pricing.
• Reports of long wait times for appointments.
• Occasional complaints regarding staff behavior, including reports of disrespectful or rude interactions at the front desk or with nursing staff.
• Rare reports of dissatisfaction with medical care, such as perceived inadequate testing or misdiagnosis.