Access Health & Avera Medical Group — Brookings, SD
Primary Care • Brookings, SD
Ratings by platform
- Birdeye: 3.4/5 (58 reviews (aggregate on Birdeye))
- Owldali: 3.4/5 (47 reviews (reported on Owldali))
- Birdeye: 4.0/5 (4 reviews (specifically for Behavioral Health))
What patients say
Patients praise
- High praise for the compassion, attentiveness, and listening skills of specific doctors and nurse practitioners
- Recognition of knowledgeable and professional care provided by individual medical staff members
- Positive experiences reported with behavioral health and therapy services
- Strong patient recommendations for specific providers like Dr. Mary Ahlers and Amy Nelson, NP
Common complaints
- Concerns regarding billing practices and lack of flexible payment plans
- Reports of long wait times for appointments
- Instances of perceived rude or dismissive staff interactions at the front desk or with nursing staff
- Specific complaints about emergency department care or inadequate testing leading to dissatisfaction
In patients' words
"Dr. Ahlers and her nurse are absolutely amazing. I would highly recommend."
— Avera.org patient feedback survey"Loved the doctor care! The billing end needs work. If you have a huge bill they refuse to set up a affordable payment plan."
— Birdeye review"I waited over an hour for my appointment. Absolutely ridiculous... This office will bill you and your insurance outrageous prices while not doing anything helpful at all."
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