Access Health & Avera Medical Group — Brookings, SD
Pediatrics • Brookings, SD
Ratings by platform
- Birdeye: 3.4/5 (58 reviews)
- Birdeye for Behavioral Health: 4/5 (4 reviews)
- Apple Maps: 1/1 (1 review)
What patients say
Patients praise
- Praise for dedicated and caring individual staff members who go above and beyond in their duties
- Recognition of professional and compassionate care in specialized services like behavioral health
- Appreciation for efficient handling of administrative tasks such as insurance matters by certain employees
Common complaints
- Dissatisfaction with staff behavior, including reports of rudeness and disrespect from front desk and nursing staff
- Issues with the billing process, causing confusion and inconvenience
- Service inefficiencies and concerns regarding inadequate testing leading to misdiagnosis
- Frustration with appointment availability and scheduling for urgent concerns like dermatology
In patients' words
"Patients reported exceptional care and highlighted individual employees... who went above and beyond in his duties."
— Owldali Patient Experiences Summary"Calling to schedule an appointment out of concern for melanoma should not be met with inhumane and rude behavior... If you don't care that someone is concerned about skin cancer then why are you even there to begin with."
— Patient review on LocalityBiz"My therapist was professional, compassionate, and really took the time to understand my concerns. From the very first session, I felt heard and supported."
— Patient review on Birdeye (Behavioral Health)More clinics in Brookings
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