Avera Medical Group Specialty Care — Brookings, SD
Oncology & Hematology • Brookings, SD
Ratings by platform
- Birdeye (aggregating Google and Facebook reviews): 3.4/5 (58 reviews (aggregate))
What patients say
Patients praise
- Praise for dedicated and caring medical providers and doctors
- High appreciation for the quality of medical care received from physicians
- Specific staff members noted for being helpful, efficient, and easing patient anxiety
Common complaints
- Long wait times for appointments
- Dissatisfaction with the billing process and lack of flexible payment plans
- Complaints regarding staff behavior, including reports of rudeness or disrespect from front-desk staff and nurses
- Occasional concerns regarding quality of care, such as perceived misdiagnoses or refusal of services
In patients' words
"I waited over an hour for my appointment. Absolutely ridiculous... This office will bill you and your insurance outrageous prices while not doing anything helpful at all. I was extremely disappointed."
— LocalityBiz user review"Loved the doctor care! The billing end needs work. If you have a huge bill they refuse to set up a affordable payment plan... We will finish out going there for this one issue because the doctor was awesome and will not return due to the billing office and inability to set up affordable payment plans!"
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