Ear Nose and Throat ENT Care - Avera Health
Ear, Nose & Throat • Brookings, SD
Ratings by platform
- Birdeye / Google / Facebook aggregate: 3.4 out of 5 stars (Approx. 50-60 reviews across tracked platforms)
What patients say
Patients praise
- Praise for dedicated and caring clinical staff
- Commendation for specific employees in support roles (e.g., food service, insurance handling, blood work)
Common complaints
- Dissatisfaction with billing and inability to set up affordable payment plans
- Reports of disrespectful or rude front desk and nursing staff
- Inadequate testing or misdiagnosis experiences
In patients' words
"Loved the doctor care! The billing end needs work. If you have a huge bill they refuse to set up a affordable payment plan... we will not return due to the billing office and inability to set up affordable payment plans!"
— Birdeye Review aggregate"Refused to stitch my daughter's lip in the ED because they didn't want liability... Will absolutely never go back to this ED."
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