
Brookfield - Freedom Physical Therapy Services
Physical Therapy • Brookfield, WI
Ratings by platform
- Trustindex.io: 4.8/5 (132 total across network)
- BestProsInTown: Not explicitly averaged, but generally high rating referenced (22 reviews specifically for Brookfield clinic)
- Yelp: 4.2/5 (10 total across network)
What patients say
Patients praise
- Highly knowledgeable and expert physical therapists
- Effective treatment plans tailored to individual needs
- Friendly, welcoming, and compassionate environment and staff
- Clear communication on progress and accommodating scheduling
- Successful patient outcomes for various conditions (e.g., chronic pain, post-injury recovery)
Common complaints
- Concerns regarding billing transparency and fees for missed appointments
- Difficulty in communicating with the billing department
- Issues with insurance coverage notification and cost increases
- Occasional complaints regarding administrative staff helpfulness
In patients' words
"From day one, my therapist Trenton approached my condition with care, patience, and expertise, and I felt I was immediately in good hands. ... I’ve made significant improvements in both pain and range of motion with his help."
— LocalityBiz patient review"I am upset with how little of communication there was about the expense of missed appointments. I do not think it is fair to patients."
— Trustindex patient review"Front desk walked me through all my insurance needs AFTER speaking to them to ensure no surprises. Friendly, warm and welcoming. Well done team!"
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