Find Psychiatrists In Brockton, Massachusetts - LifeStance Health
Psychiatry • Brockton, MA
Ratings by platform
- Trustpilot: 4/5 stars (~2,041 reviews (general platform))
- Birdeye: 2.8/5 stars (26 reviews)
What patients say
Patients praise
- Clinical staff are often described as wonderful, attentive, and knowledgeable
- Many patients report that the care they received had a positive impact on their mental health
- Some patients find the TMS therapy services helpful and the involved staff professional and caring
Common complaints
- Billing and payment disputes, including unexpected charges and difficulties applying insurance
- Poor administrative responsiveness, including long hold times, unresponsive customer service, and difficulty reaching human staff for scheduling or cancellations
- Rigid and often costly cancellation policies
- Difficulty navigating phone systems and telehealth processes
In patients' words
"While the clinicians have been good - the entire front office staff is more than difficult. You cannot reach a human. The phone trees are impossible. They make billing mistakes and will not return calls."
— Birdeye Review"I understand that it was an inconvenience for the nurse practitioner I was supposed to see but it was my first time and not repeated. She said it herself:"I know it's backwards that we stress people out about money while caring for their mental health". Hypocrites, bad business and a waste of money."
— Birdeye ReviewMore clinics in Brockton
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