Brockton Regional Kidney Center - Innovative Renal Care
Dialysis • Brockton, MA
Ratings by platform
- Centers for Medicare & Medicaid Services (CMS): 5 out of 5 stars (historically based on CMS data) (Data based on patient experience surveys; specific numeric count of public reviews not available)
- Indeed: Mixed/Negative (employee-focused) (336 reviews)
What patients say
Patients praise
- Facility has historically received high ratings (5-star status) from Medicare/CMS quality assessments
- Provides a range of services including in-center hemodialysis, peritoneal dialysis, and home dialysis training
- Clinical performance in specific areas such as patient survival is reported as better than expected
Common complaints
- Low patient satisfaction scores in surveys regarding staff communication and care perception compared to state/national averages
- Employee reports of toxic work environments and high turnover under current management
- Concerns regarding staff accountability and management practices
In patients' words
"Toxic, hostile environment. ... This company doesn’t hold staff accountable."
— Indeed employee review"Patients who reported that kidney doctors “always” communicated well and cared for them as a person (23% vs 67% nationwide)."
— HealthcareComps/CMS Patient Survey DataMore clinics in Brockton
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