Thoracic Surgery in Western PA | Independence Health System
Thoracic Surgery • Bristol, PA
Ratings by platform
- The Society of Thoracic Surgeons (STS): Three-star rating (highest category) from The Society of Thoracic Surgeons for lung cancer resection outcomes (N/A (based on multi-year analytic cohorts))
- US News & World Report (Butler Memorial Hospital): 5 / 5 for Thoracic Surgery Cardiovascular Surgery Patient Rating (N/A)
What patients say
Patients praise
- National recognition and high-quality ratings (three-star rating from The Society of Thoracic Surgeons) for lung cancer resection outcomes
- Staff professionalism and compassion reported in select patient stories
- Effective communication and thoroughness described by some surgical patients
- Positive patient-reported ratings for thoracic and cardiovascular surgery services
Common complaints
- Prolonged waiting times
- Perceived neglect or dismissal by staff, particularly in emergency or mental health situations
- Patient frustration regarding communication and responsiveness
In patients' words
"I went to Independence Health System, and they gave us a very thorough explanation of what my problem was and what they were going to do. It was just totally amazing how organized they were... I really appreciated that in a doctor that listens to you."
— Independence Health System Patient Story (Lorraine)"Multiple accounts detail prolonged waiting times, with some patients describing emotionally distressing experiences, including feelings of frustration and being dismissed by staff."
— Wheree (Independence Health System Reviews)More clinics in Bristol
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