Bristol Pediatric Associates | Holston Medical Group
Pediatrics • Bristol, VA
Ratings by platform
- Birdeye (Dr. Thomas Makres - HMG's Bristol Pediatric Associates): 4.1 out of 5 stars (31 reviews)
- Yelp (Holston Medical Group): 2.1 out of 5 stars (27 reviews)
What patients say
Patients praise
- Highly praised individual physicians (caring, thorough, attentive)
- Some patients feel their concerns are listened to and addressed adequately
- Generational loyalty with families using the practice for years
- Availability for urgent needs or follow-up calls in some cases
Common complaints
- Long wait times for appointments and at the clinic
- Poor administrative and front-desk communication/rudeness
- Difficulty reaching staff by phone or getting through systems
- Frustration with billing and insurance procedures
- Perceived lack of care, rushed visits, or dismissive attitudes from some providers
- Concerns about office policies and practice management
In patients' words
"The star is for Dr. Hommel and Dr. Hommel alone. She deserves 5 stars... Unfortunately this practice is managed extremely poorly. The doctors are stretched to their limits... Before every appointment I had to wait 45+ minutes."
— LocalityBiz reviewer (Bristol Pediatric Associates)"Dr. Makres is such a blessing to me and my daughter. He puts me at ease being a first time mom, always willing to help... Seriously an angel on earth!"
— Birdeye reviewer (Dr. Thomas Makres)"If I could give no stars I would; customer service is awful, good luck ever getting through to anyone who knows anything. Either you get put on hold and forgot about or someone actually does answer says hello then hangs up."
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