Bristol - Quest Diagnostics
Laboratory Services • Bristol, VA
Ratings by platform
- Google/Birdeye: 2.5 out of 5 stars (144 reviews)
- Yelp: 2.0 out of 5 stars (16 reviews)
- Apple Maps: 1.9 out of 5 stars (20 reviews)
What patients say
Patients praise
- Cost-effective compared to hospitals
- Some instances of quick service reported by a minority of users
Common complaints
- Long wait times and inefficient service scheduling
- Staff perceived as unfriendly, unhelpful, or dismissive
- Difficulty with automated systems and lack of human interaction at reception
- Persistent billing issues and confusion over invoices
- Reports of inaccurate test results or inconsistent accuracy
In patients' words
"There's zero excuse not to have someone at the front desk like every other doctors office."
— LocalityBiz (Reviewer: joseph frechette)"There is no one I spoke to on the 5 calls to Quest expressed any sympathy for my cancer journey or the stress this huge bill was causing."
— ConsumerAffairs (Patient Review)"Good place for bloodwork. Best Value. Inexpensive price compared to going to one of the area hospitals."
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