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General SurgeryBristol, TN

★★★★☆4.1/5159 reviews across 6 platforms

Ratings by platform

  • WebMD (Dr. Paul Moran): 4.5 out of 5 (72 ratings)
  • Birdeye (Starling Physicians Bristol Ophthalmology): 2.3 out of 5 (21 reviews)
  • Healthgrades (Dr. Jason Brashear): 3.9 out of 5 (39 ratings)
  • Healthgrades (Dr. Jean Mancini): 4.9 out of 5 (9 ratings)
  • WebMD (Dr. Brett Odum): 5.0 out of 5 (18 ratings)
  • Vitals (Dr. Charles R. Robinson): 3.9 out of 5 (Not explicitly stated)

What patients say

Patients praise

  • Effective treatment and care in some cases
  • Staff described as professional or courteous by some patients
  • Efficiency and focus for some practitioners
  • Compassion and willingness to listen for specific physicians

Common complaints

  • Long wait times
  • Poor communication or bedside manner
  • Issues with staff professionalism or behavior
  • Perceived lack of thoroughness or competency in specific medical cases
  • Frustration with financial or billing practices

In patients' words

"This MD only cares about money, not people, he charges by the prescription..."

WebMD user review for Dr. Paul Moran

"Dr. Brashear is a hack surgeon. He lied about what he did to my husbands knee and left him in worse shape than before surgery."

Healthgrades user review for Dr. Jason Brashear

"Dr. Mancini is a wonderful physicist and person. She takes the time to listen and talk to her patients! I feel blessed to have her for my PCP."

Healthgrades user review for Dr. Jean Mancini

"I just moved to the area & was looking for a PCP... he needs lessons in smiling & bed side manner - he had the personality of a door knob."

Vitals user review for Dr. John F. Williams

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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