Intermountain Health Brighton Clinic - Primary Care

Patients praise

• High satisfaction with specific physicians, particularly Dr. Richmond-Coca
• Professional and caring medical care once seen by providers
• Efficient onsite procedures (e.g., blood work, x-rays) when scheduling permits
• Convenience of video consultations for appropriate issues
• Generally quick follow-ups for medical needs like refills when handled by clinical staff

Common complaints

• Difficulty reaching the office by phone to schedule appointments
• Reports of rude, unprofessional, or condescending behavior by front desk staff
• Long wait times for appointments and bloodwork/lab services
• Issues with prescription refill communication and administrative processes
• Occasional negative experiences with provider interactions regarding empathy or treatment approaches