Cox Medical Center Branson Emergency Department - CoxHealth
Emergency Services • Branson, MO
Ratings by platform
- Momentary/CMS HCAHPS: 4 out of 5 stars (based on 648 patient surveys) (648)
- Google Reviews: 2.99 out of 5 (293)
- Vivian Health: 3.8 out of 5 (13)
What patients say
Patients praise
- Professional and caring medical staff in some instances
- Effective communication from nurses and doctors reported by a majority of survey respondents
- Staff responsiveness in certain care areas
Common complaints
- Long wait times in the emergency department
- Billing and insurance coding issues, particularly regarding urgent care versus emergency room classification
- Concerns regarding communication with staff and patient advocates
- Reports of inadequate nighttime staffing levels in the ER
In patients' words
"While in the ER I received very good care, many test were run by very polite staff... they were very engaged in my case and gave me the real impression that they cared."
— LocalityBiz user review"we waited 6 hours and the only reason we got in then is because 1st shift come in. cox does not have staff to run a ER over night."
— ComplaintsBoard user review"I dont see how an urgent care visit turns into an emergency room visit... I was billed $300 for a 5 minute visit!"
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