Billings Clinic Bozeman Surgery Center

Patients praise

• High praise for individual medical providers, including physicians and physician assistants, often described as professional, knowledgeable, and compassionate
• Reports of efficient care and effective communication with clinical staff during appointments
• Positive experiences with specific clinical procedures and follow-up care

Common complaints

• Dissatisfaction with administrative processes, including billing, insurance pre-authorizations, and collections management
• Reports of poor communication and perceived lack of professionalism among some office staff
• Instances where patients felt their medical concerns were disregarded or not adequately addressed by certain providers