Travel Medicine | Kirkland, WA - EvergreenHealth
Travel Medicine • Bothell, WA
Ratings by platform
- Yelp (via Apple Maps): 2.6 out of 5 stars (81 reviews (Yelp/Apple Maps aggregation))
- Birdeye (LabCorp at EvergreenHealth Primary Care - Canyon Park): 2.7 out of 5 stars (23 reviews)
What patients say
Patients praise
- Some staff described as helpful and caring by long-term patients
- Efficient experiences for some appointments with pre-booked visits
- Professional service for routine tasks in specific instances
Common complaints
- Difficulties with billing and customer service communication
- Long wait times for appointments and during visits
- Reports of staff not addressing patient concerns adequately
- Inconsistencies in administrative processes like order tracking
In patients' words
"I've been going to this clinic for more than 30 years. I have found all of the staff to be very helpful and caring. Only issue is how long it takes to get an appointment."
— Yelp user review (via Apple Maps)"As other reviews pointed out, I can confirm that Evergreen's billing and customer service teams are a big mess. They sent me a bill for services related to a car accident after over 2 years without any explanation."
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