Mass General Brigham Cancer Institute at MGH
Oncologist • Boston, MA
Ratings by platform
- Massachusetts General Hospital (Birdeye): 3.7 star rating (984 reviews)
- Massachusetts General Hospital (ComplaintsBoard): 1.0-star rating (from 1 review) (1 review / 9 complaints)
- Massachusetts General Hospital (Yelp): Negative reviews (no explicit star value in snippet) (Not specified in snippet)
- Mass General Brigham oncology provider pages (example: Dr. Meghan Jude Mooradian): 4.9 out of 5 (54 reviews)
- Mass General Brigham oncology provider pages (example: Dr. Rachel Occhiogrosso Abelman): 4.8 out of 5 (41 reviews)
- Massachusetts General Hospital (Momentary Labs/CMS HCAHPS): 4 out of 5 overall hospital rating (593 patient surveys (22% response rate))
What patients say
Patients praise
- Generally strong experiences with cancer center staff/clinical care and compassion
- Oncology providers on MGB’s provider-rating pages receive high ratings (e.g., ~4.8–4.9/5) with praise for clear explanations and not feeling rushed
Common complaints
- Billing/insurance communication problems reported (e.g., co-pay/claim processing disputes)
- Patient dissatisfaction/complaints including alleged neglect or missed issues
- Frustration with communication channels/complaint resolution (e.g., Patient & Family Relations perceived as unhelpful)
- Reports of slow process for approvals/appointments in at least one cancer context
In patients' words
"“The MGH Cancer Center has always done a phenomenal job with amazing care, doctors, and bed-side service.”"
— localitybiz.com – Mass General Cancer Center (review text)"“Someone please clean the walls in the cafeteria … This was my second time in there … It’s still filthy.”"
— localitybiz.com – Mass General Cancer Center (review text)"“Please NEVER trust the bills they send with co-pays required!!! Is my particular case today, they sent me a bill with a co-pay without the claim being processed…”"
— Birdeye reviews – Massachusetts General Hospital (review text)"“...discussing your issues with the Patient and Family Relations group at MGH will be a waste of time.”"
— ComplaintsBoard – review about Patient and Family Relations at MGH"“I am! Initially I on-boarded MGH Genitourinary Cancer Center as a second opinion..”"
— HealthUnlocked – Prostate Cancer Network (forum post)"“Dr. Mooradian has always been very supportive and provides clear explanations of treatments and next steps.”"
— Mass General Brigham Doctors – provider rating page (Dr. Meghan Jude Mooradian)More clinics in Boston
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