Department of Dermatology
Dermatology • Boston, MA
Ratings by platform
- Mass General Brigham Doctors: 4.6/5 (176 reviews (for specific provider))
- Mass General Brigham Doctors: 4.8/5 (151 reviews (for specific provider))
- Mass General Brigham Doctors: 4.9/5 (59 reviews (for specific provider))
- Birdeye (Beth Israel Dermatology): 2.4/5 (43 reviews)
- BU Cosmetic & Laser Center: 3.2/5 (6 reviews)
What patients say
Patients praise
- High clinical expertise and skilled surgical procedures (e.g., Mohs surgery)
- Positive bedside manner and clear communication from many individual providers
- Thoroughness in skin examinations and proactive follow-up care
- Professional and kind staff experiences noted by many patients
- Confidence in the reputation and multidisciplinary approach of major academic medical centers
Common complaints
- Billing issues and transparency regarding costs
- Concerns regarding rushed appointments and limited time with physicians
- Frustration with communication, including staff rudeness and being passed between departments
- Disappointment when appointments are handled by staff other than the expected provider
- Perceived excessive or unexpected fees for consultations or minor procedures
In patients' words
"She is an exceptional provider, I could have scheduled with an other provider to get an appointment sooner but waited to her expertise and trust."
— Patient review of Dr. Jessica Fewkes (Mass General Brigham)"FRAUDULENT billing department... I was told by the employees of the office clearly that I was only liable for $15. Two weeks after the visit, I get a bill for an additional $91."
— Patient review of The Dermatology Institute of Boston, PC"To be completely honest, I almost cancelled my appointment after reading all the negative reviews. However, I just had my first visit with Dr. Lewis, and the experience was excellent. He genuinely listened to all of my concerns and didn’t dismiss or downplay anything..."
— Patient review of Beth Israel Dermatology & Laser Center"She spent 5 minutes at the most with me... she didn't really explain what was going to happen... left us with a lot of questions and a lot of worry."
— Patient review of Dr. Bonnie Teresa Mackool (Mass General Brigham)More clinics in Boston
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