Community Behavioral Health Centers
Behavioral Health • Boston, MA
Ratings by platform
- Birdeye (Eliot Tri-City CBHC): 2.8/5 stars (37 reviews)
What patients say
Patients praise
- Access to timely and compassionate crisis support
- Wraparound, multi-disciplinary team-based care models for families and individuals
- Welcoming, comfortable, and community-centered physical environments
- Professional, attentive, and trauma-informed staff members
Common complaints
- Long wait times and difficulties scheduling or receiving follow-up care
- Unprofessional behavior, poor communication, and perceived lack of staff empathy/respect
- Insurance-related coverage frustrations and unexpected billing/collection issues
- Lack of geographic accessibility for non-residents of specific areas
- Perceived incompetence or perceived arbitrary clinical decision-making
In patients' words
"These clinicians are extremely trauma informed and culturally competent. I feel no judgement when speaking with them. The level of care I’ve received here is amazing."
— Eliot Tri-City CBHC Patient Review"Many of the therapists are inexperienced. If you have a question or concern, good luck getting an answer. ... Despicable place."
— Brookline Center Patient Review"It's almost as if we're denying care to a segment of the population, and we feel really — uneasy would be, I think, the least [serious] word I could use in that particular circumstance. It feels not right and not even ethical to us."
— Kim Fisher, Vice President at Riverside Community Care (regarding insurance coverage)More clinics in Boston
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