Bloomington - WellNow Urgent Care
Emergency Medicine • Bloomington, IN
Ratings by platform
- Birdeye/Aggregated sources: Approximately 4.1 out of 5 stars (based on various aggregated sources) (Varies by source, generally cited around 483 to 528 reviews for the Bloomington, IN location)
- Better Business Bureau (BBB): A rating (BBB accreditation) (753 complaints over 3 years (company-wide))
What patients say
Patients praise
- Quick, efficient service and short wait times for some patients
- Friendly, thorough, and knowledgeable clinical staff (nurse practitioners, doctors)
- Convenient access for walk-in visits
- Helpful support in navigating insurance and care needs in specific instances
Common complaints
- Billing and payment concerns (e.g., unexpected charges, overcharging, difficulty obtaining refunds, billing for unnecessary tests)
- Unprofessional or unhelpful front desk and administrative staff
- Difficulty communicating with billing departments regarding issues
- Wait times or inability to get services despite being charged upfront
- Concerns regarding quality of clinical care and accuracy of advice
In patients' words
"WARNING: DO NOT PAY UNTIL YOU ARE SEEN BY A PROVIDER. I WENT YO THIS LOCATION 12/21/2023 for an urgent care visit. Upon arrival, I was charged $125. After I paid, the receptionist asked what I was being seen for. I explained. She said they could not draw labs and I needed to go to a physician's office. She stated she was unable to refund my $125... The receptionist was rude and not helpful. Poor poor service."
— LocalityBiz user review"It was a great experience! I actually scheduled an appt. for 2 pm but we got there around 1:15 and I walked in confirmed all my information... The doctor looked in both ears and agreed..."
— Trucker Guide user review"I came in lost scared and feeling like death she stated I was an interesting case that made her think, she was honest and told me I needed to go to ER. That my issues were more significant than urgent care I've been admitted to hospital but she was right it was important that I came here. Ty for being thoughtful thorough as you could honest and caring."
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