Diabetes & Endocrinology | Montana - Billings Clinic
Endocrinology • Billings, MT
Ratings by platform
- CMS HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems): 3 out of 5 (overall hospital) (1,200+ patient surveys)
- Billings Clinic Official Provider Pages: 4.7-5.0 out of 5 (individual endocrinology specialists) (Ranges from ~15-200 reviews per provider)
- MedicalRecords.com: 3.9 out of 5 (117 reviews)
What patients say
Patients praise
- highly positive ratings for individual endocrinology providers (typically 4.7-5.0 range)
- patients appreciate providers who listen, explain conditions thoroughly, and show care
- general hospital facilities noted as comprehensive with friendly staff
- high percentage of patients willing to recommend the institution (e.g., 71-89%)
Common complaints
- concerns regarding billing and finance department interactions
- reports of long wait times for specialist appointments
- mixed feedback on overall hospital cleanliness and quietness in patient surveys
- isolated complaints about communication and service responsiveness
In patients' words
"I have been going to endocrinologists since I was 26 (I am now 60). She [Dr. Kleess] Is the most knowledgeable, caring and supportive doctor I've found."
— Billings Clinic Provider Review (Dr. Lauren Kleess)"unless you are looking forward to paying large amounts of money for very few results, go as a last resort."
— MedicalRecords.com ReviewMore clinics in Billings
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