Primary Care for Adults - OU Health
Internal Medicine • Bethany, OK
Ratings by platform
- Birdeye (Fountain Lake Family Medicine): 3.1/5 (34 reviews)
- Birdeye (Neurology Clinic): 3.0/5 (26 reviews)
- ComplaintsBoard: 4.0/5 (1 review)
What patients say
Patients praise
- High patient satisfaction for specific providers who are described as knowledgeable, thorough, and empathetic
- 91% of patients surveyed rated their providers a 9 or 10, according to internal organizational data
- Effective treatment outcomes for many patients seeking primary or specialized care
Common complaints
- Difficulties with scheduling appointments and long wait times
- Issues with billing processes and surprise charges
- Concerns regarding communication with staff and lack of responsiveness
- Mixed reports on bedside manner and patient satisfaction with specific providers
In patients' words
"Dr. Lich is thorough! He listens and is so knowledgeable! I completely trust him and appreciate the time he spends before, during and after the appointment to make sure all health concerns are addressed!"
— Patient review for Dr. Brian Lich, OU Health Physicians - Internal Medicine Clinic"I would give them ZERO stars but that's not an option... The way this clinic is run is just atrocious. Their phone system is a piece of crap but that is if you can get someone to actually answer the phone."
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