Bessemer Clinic
Anesthesiology • Bessemer, AL
Ratings by platform
- CMS HCAHPS (via Momentary Labs) for Medical West, an affiliate of UAB Health System: 3 out of 5 stars (551 patient surveys)
- American Family Care Bessemer: 4 out of 5 stars (average) (Not explicitly stated, based on user-contributed reviews)
What patients say
Patients praise
- Some patients report positive experiences with thorough medical testing and diagnostic follow-up
- Staff described as nice by some patients during specific visits
- Strong performance in doctor-to-patient communication (noted for the associated hospital, Medical West)
- Effective use of digital tools like email for delivering lab results
Common complaints
- Long wait times for appointments and in-office visits
- Issues with appointment scheduling processes, including inability to book online or over the phone
- Concerns regarding staff attentiveness and follow-through on patient care
- Below-average patient ratings for hospital quietness and nurse communication (specifically noted for the associated hospital, Medical West)
In patients' words
"Ever since Covid pandemic this urgent care office has went down to ZERO concern for patient care! I have been here 3 times and the first time they forgot about me while I waited in my car for my appointment for over 2 hours."
— American Family Care Bessemer patient review"It ended up being a urinary tract infection. But what I loved most was getting the lab results sent directly to my email. This is incredibly useful for sending to my other doctors as a comparison for future visits."
— American Family Care Bessemer patient reviewMore clinics in Bessemer
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