GoHealth Urgent Care - Berlin - Hartford HealthCare Medical Group
Urgent Care • Berlin, CT
Ratings by platform
- Yelp: 2.5 out of 5 stars (based on Yelp data) (21 reviews)
What patients say
Patients praise
- Quick and efficient care for minor injuries and illnesses
- Kind, compassionate, and caring staff members
- Convenient access and easy online check-in process
- Professional and helpful care for pediatric patients
- Claims of over 3,000 5-star reviews across the network
Common complaints
- Long wait times during high-demand periods (e.g., COVID testing)
- Reports of unprofessional or arrogant staff behavior
- Administrative errors regarding prescriptions
- Issues with facility amenities (e.g., lack of trash cans or water fountains)
- Variable experiences with customer service quality
In patients' words
"Very patient, kind, and caring individuals. The doctor and staff were phenomenal (especially with my kids)!"
— GoHealth Urgent Care (official website)"If I could leave zero stars I would! Unprofessional & they sent my prescription to Middletown Delaware by accident instead of Middletown Connecticut."
— Yelp review"The staff were wonderful and got me fixed up ASAP. Switching from bedside to driver's side manner, there are super long car lines for drive-up Covid testing."
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