General Surgery - Androscoggin Valley Hospital
General Surgery • Berlin, CT
Ratings by platform
- Momentary/CMS HCAHPS: 4 out of 5 stars (based on 101 HCAHPS surveys) (101)
- Facebook: 78% recommend rate (67)
What patients say
Patients praise
- Above-average performance in hospital cleanliness compared to national averages
- Generally positive feedback for nursing communication and staff responsiveness in hospital-wide patient surveys
- Strong clinical quality ratings for some individual surgeons, such as Dr. Robert L. Warner (CMS quality score of 89.4/100)
- High percentage of patients who would recommend the hospital in aggregate survey data
Common complaints
- Dissatisfaction with administrative processes and communication (e.g., appointment scheduling, signage, information)
- Negative experiences with specific doctor interactions, including reports of perceived rudeness or dismissiveness
- Frustration with billing and customer service responsiveness
- Wait times in the emergency department
In patients' words
"I would rather drive two plus hours to Manchester because at least there I will not be treated like trying to get myself healthy is a burden on everyone in the hospital."
— MedicalRecords.com review"By far one of the worst hospitals in the state. I won't go even if my life depended on it."
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