Accessing Mental Health Services - The City of Berkeley
Mental Health Services • Berkeley, CA
Ratings by platform
- Recovery.com (Berkeley City Mental Health): 4.3/5 (4 reviews)
- Birdeye (Evergreen Counseling): 4.2/5 (25 reviews)
What patients say
Patients praise
- Knowledge of existing crisis options in the community
- Instances of warm, professional, and trauma-informed care reported at some specific private practices
- Ability of fire department to link patients to resources
Common complaints
- Inadequate and overworked staff resources
- Long wait times and limited availability of crisis response services
- Confusion over service hours and program changes
- Concerns regarding billing practices and professional ethics at some private providers
- Traumatic experiences reported by some patients
- Lack of 24/7 crisis response coverage
In patients' words
"Mental health care in Berkeley is often described as inadequate, citing overworked staff, poor treatment, and lack of follow-up care."
— Facebook group discussion (2026)"All of my experiences with the staff at Evergreen have been positive. I have found the Evergreen team to be warm, welcoming, helpful, and responsive."
— Birdeye review (Evergreen Counseling)More clinics in Berkeley
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