Arkansas Bone & Joint
Orthopedic Surgery • Benton, AR
Ratings by platform
- Google My Business: 3.5/5 stars (69 reviews)
- WebMD (for Dr. Mark Bailey): 3.0/5 stars (6 ratings)
- Facebook: 96% recommend rate (80 reviews)
What patients say
Patients praise
- High recommendation rate on social media platforms
- Some patients express satisfaction with the medical care provided by physicians
Common complaints
- Reports of office staff being unprofessional or unhelpful
- Complaints regarding billing issues and collections processes
- Frustration with appointment cancellations and scheduling difficulties
- Patient dissatisfaction regarding communication and feeling dismissed by staff
In patients' words
"Dr. Bailey is great! However his office staff are a nightmare. After late cancellations of 2 of our appointments with the Dr, I started laughing the next 3 times The Receptionist... called to change our appointment. She counted this as me being “rude”... So she discussed me & my husband with the nurse and they are sending me my medical records and I can’t come back."
— WebMD patient review"Worst ever... Run do not walk... Scott Walsh is a joke. Wrests still hurt one deformed. Askef for pain relieve 2 had reactions. Front sent files to my house and said do not come back. Waiting on insurance but paying monthly then they turn me over to collections."
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